Southeast Van Lines Inc

I had an excellent experience with Pierre, Craig, and Levi from Southeast Van Lines! They were incredibly professional, efficient, and friendly from start to finish. They arrived on time, handled all of my belongings with care, and made the entire moving process smooth and stress-free. Their positive attitude and helpfulness made a potentially chaotic day much easier to handle. I highly recommend them to anyone looking for a reliable and hardworking team to assist with their move!

Move size: 1 Bedroom Home Service cost: $6000

Before you use Southeast Van Lines of Atlanta, Georgia please perform your due diligence on this business!

I am a business executive that has been professionally moved six times in the past eight years and over twenty times in the past forty years. I have used most of the major brand interstate movers. Recently, I contracted with Southeast to move my household goods from Atlanta, Georgia, to Michigan.

I dealt with Benjamin David, President of Southeast Van Lines, Atlanta, Georgia.

David promised “high-end” service with his “highly trained” staff. David sold me a $7,000 pack-and-move including an optional $795 full-value insurance package that covered $50,000 of goods with a $500 deductible.

Upon delivery most of the furniture was damaged. Computers were tossed into boxes without any wrapping or protection. They were crushed in their boxes.

Clothes with their hangars were stuffed and stacked into wardrobe boxes without being hung. Personal vanity articles were missing or stolen.

When the packers were in other rooms loading boxes and out of line-of-sight, the crew was just dumping our belongings into boxes without any wrapping whatsoever. Upon arrival virtually every box had damaged items and nearly every piece of furniture was damaged.

Good thing I purchased the optional full replacement value insurance, right? Wrong. Southeast refused to honor the additional insurance I purchased.

Southeast used subterfuge, chicanery and sleight-of-hand contract tricks to induce me into purchasing “full replacement value” insurance that is worthless while waging a war of attrition against me after making a claim against Southeast.

This company has far too many complaints (see below) and many of them cite Southeast business practices as unethical, fraudulent. deliberately misrepresentative, and more.

Move size: 3 Bedroom Home Service cost: $7000

I recently engaged their services for my relocation, and I found them to be outstanding. Upon arrival at my residence, the team exhibited a high level of professionalism. They meticulously packed all of my valuable items to ensure their safety during the move. The unpacking process was effortless, thanks to their thorough labeling of each box. The movers arrived on time and efficiently completed the task at hand. I highly recommend their services to anyone in search of a professional moving company.

Move size: 2 Bedroom Home Service cost: $4582

I located this company online and only used them based on the reviews that I had read. They were on time with the pickup and were very professional with organizing my belongings to be shipped out. Apparently, they store the items, and then another company picks up for delivery to the final destination. The company that delivered the items, called and said he would deliver on a Friday. We waited all day and never received a call. We called on Friday evening, and the driver said he would not make it but would be there Saturday morning between 7AM-10AM. (Another wait) At 11:00 on Saturday, we called the driver and he said he would try to make it by 5:00 PM Saturday evening. (Again no -show) We called a final time and the drive never once apologized, said he would be here Sunday, and another day was wasted as he did not show or bother to call. (Jump to Monday morning ) We tried calling the driver again Monday morning, and the driver did not answer. I placed a call to the local number in Georgia to express my concern over the lack of common courtesy, I was told that someone would contact me within ten minutes. About 15 minutes later, the driver calls me to tell me he'll be delivering in the next 30 minutes? What if I hadn't called the office? When the driver arrived, at no time did he apologize for not calling or making us wait for the three days he stood us up! His only comment was, "I will have to count the number of feet from the truck to your front door and I can't unload until full payment is received ". BEST CUSTOMER SERVICE I have ever received!  The two helpers that were with him said they were just picked up by the driver about 30 minutes prior from a temp service? Lesson learned and my child's bike ( which the company packed themselves was broken ). Thanks Again.

Service cost: $2300

Don't use this company. We have moved many times and used very good movers. This move was a disaster. We had many broken items because my China hutch items were simply thrown in a box. Items broken that can't be replaced. We had items which did not belong to us. We were also missing items. The movers were 2.5 hours late to the destination and hurried to move things in while not asking and placing items where they did not belong. Some of the guys were rude. We filed a claim for damages and replacement for thousands of dollars worth of items only to receive a check for less than $150.00. Complete and total nightmare.

Service cost: $12000

While researching movers for our move from Atlanta to Denver, the reviews for Southeast Van Lines were very favorable.  Having selected them and going through the move our experience is that those reviews are pure fiction.   Though they talk about the care they use in wrapping and protecting the furniture, in reality their methods did not work – numerous pieces had dents and the finish rubbed or marred.  More importantly, the carrier they contracted to do the actual interstate carriage was careless and very unprofessional; missing appointment times, being rude to us and the neighbors, using untrained, pick-up help to unload and not using due care to handle the furniture.  The result was that we suffered literally thousands of dollars of damage to our furniture and our new home.   Unfortunately, despite all their words about quality and professionalism, Southeast Van Lines would not accept accountability for the very poor quality move.  So, while we may have gotten a cheap price on the move, overall this move cost us much more than had we chosen a reputable mover who actually has trained professionals who handle the move from loading to delivery.   This is by far the worst moving experience we have ever endured (having moved several times between CO, NJ and GA).  We could not recommend Southeast Van Lines under any circumstances.     .

Service cost: $6000

I regret ever doing business with Southeast Van Lines. I received my belongings a month late, and damaged from a fire. They have been of absolutely no help through the process, and do not provide an acceptable level of insurance for your belongings nor inform you of your other options. They contracted my move out to an inexperienced, and unprofessional older gentleman to move my things from GA to CA, with him consistently lying to me about when they would arrive and the shape they were in. When he finally got here, he recruited another middle-aged man who lived in my neighborhood (!) to help unload as he had no legitimate crew of his own to help. Now Southeast Van Lines is denying any responsibility, and forcing me to go through this other man's insurance despite the fact that THEY were the one's who hired him!DO NOT USE SOUTHEAST VAN LINES FOR YOUR MOVE! This process has been an ongoing nightmare and I regret ever doing business with them. It's been 7 MONTHS and I am still trying to reach a settlement with this guy's insurance.

Service cost: $1700